Service Department - DocuProducts Corporation

REQUEST SERVICE BY PHONE

For immediate service that is quick and easy, call
1-800-769-2900

A qualified technician will be dispatched to your location. Please give your machine ID - and or Model, and remember to describe the problem as best you can to the service personnel that answers your call.

REQUEST SERVICE BY EMAIL

For more general tech support, feel free to email us at jmaday@docuproducts.com

We will gladly answer any questions you may have as quickly as possible.

OVER 100 YEARS OF CUMULATIVE EXPERIENCE IN OFFICE EQUIPMENT REPAIR

The average experience of our technicians is over 10 years.

INSTANT AND DIRECT CONTACT WITH TECHNICIANS

Cell phones, text messaging and auto dispatch - provide a quick source of information for any questions a customer has and also for any technical support a technician might need while at a machine location.

TECHNICIANS CARRY A SUBSTANTIAL PARTS STOCK

We understand that uptime is very important to our customers. If a Technician does not have a part with him, we will get the part to him from our local warehouse or overnight it from the manufacturer if necessary. We also carry laptop computers, loaded with the latest drivers and updaed firmware in order to keep your equipment running at optimal levels.

FREE LOANERS

If for some reason your contracted document system cannot be repaired, DocuProducts will provide a loaner at no additional charge.

EACH TECHNICIAN IS CERTIFIED BY THE MANUFACTURER

Our Technicians consistently receive training awards that rank them as being among the top Technicians in the country.

EACH ACCOUNT IS ASSIGNED TO ONE TECHNICIAN

Having the same Technician servicing an account enables him to know the equipment and develop a relationship with the customer to better understand their needs.

LOCAL DISPATCH, BILLING AND MANAGEMENT

Real people are dedicated to serve our customers, not an 800 number located in a far away city. We can customize billing to fit your needs. Owner and Managers work and live in your area and are accessible to resolve any concerns.